Player Support

Biography of Ma Chao

Free for iOS · Three Kingdoms Turn-Based Fighting

Need help with the game, gems, or a recent purchase? You are in the right place.

Contact Us

We reply to every message, usually within 24 hours on business days. Please include your device model, iOS version and a short description of the issue.

Hours
Monday – Friday, 09:00 – 18:00 (UTC+8)
Languages
English

About the Game

Build your fighting team and battle from street trials all the way to the summit of legend. Pick from four distinct fighters, each with six core stats, and combine them with round-by-round tactics rooted in the Three Kingdoms era of Xiliang warfare.

Six core stats per fighter:

Attack Defense Health Attack Speed Reach Movement Speed

Frequently Asked Questions

I purchased gems but they did not appear in my account

Force-quit the app and relaunch it. The store transaction observer will pick up any pending transaction and credit gems automatically. If the issue persists, email us with the order receipt screenshot from the App Store and we will reissue the gems within 24 hours.

How do I cancel or refund a purchase?

All in-app purchases are processed by Apple. Refund requests must be submitted through Apple at reportaproblem.apple.com. We can provide order details if needed; please contact us by email.

How does turn-based combat work?

At the start of every round, both you and the opponent secretly choose one of three moves:

  • Strike — direct damage, beats Charge
  • Guard — reduces incoming damage and counters Strike
  • Charge — bigger damage next turn, beats Guard

Stats and the rank gap between fighters change the math, so even a losing match-up can be flipped with smart pacing.

How do I climb the tower?

The tower has five tiers. Rivals begin at rank-A and progress up to SSR legends. Win three duels in a tier to advance. Daily quests offer extra coins and gems to help you grow your roster faster.

Can I transfer progress between devices?

Currently game progress is stored locally on your device. We are evaluating iCloud sync for a future update. For now we recommend keeping the same device signed in to your Apple ID to preserve gem balance and unlocked fighters.

The game crashes or freezes

Please try the following steps:

  • Restart the game
  • Restart the device
  • Make sure iOS is up to date (Settings → General → Software Update)
  • Re-install the app — your purchase history is tied to your Apple ID, not the install

If the problem persists, email us with the device model and iOS version.

What does "consumable" mean for gem packs?

Each gem pack is a one-time consumable item. The gems are added to your in-game wallet and spent on revives, fighter level boosts or coin trades. Once consumed, gems cannot be restored. This is why the shop does not include a "Restore Purchases" button.

Are purchases shared across my Apple ID family?

Family Sharing is not supported for consumable in-app purchases as per Apple's policy. Each Apple ID receives its own gem balance.

How do I report a bug or suggest a feature?

We love feedback. Email Cnn90046@163.com with the subject "Feedback" and a short description. Screenshots help us reproduce issues faster.

About

Biography of Ma Chao is a single-player turn-based fighting game inspired by the Three Kingdoms era and the legend of the Xiliang warriors. The Diamond Vault offers consumable gem packs that can be used to revive in battle, accelerate fighter level-up, or trade for in-game coins.

This support page is the official channel for player questions, refunds and bug reports related to the game.